Shipping policy

All orders are usually processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders placed Monday to Thursday, after 3:00 PM will be processed and shipped the next business day. Orders placed on Friday after 3:00 PM will be processed and fulfilled on Monday. 

Please keep in mind that 2-Day Shipping counts from the date the package is shipped, not when the orders is placed. For example, if you placed your order on Friday after 3:00 P.M. PST, your order will be processed and shipped until Monday, and you should be receiving it by late Tuesday or Wednesday. 

Mia Secret uses third-party shipping/delivery services, such as USPS, UPS, and DHL. Please note that Mia Secret is not responsible for potential delays due to postal service problems that are outside of our control. Mia Secret reserves the right to replace or refund lost packages once they been marked as delivered by the delivery service/company. 

 

INTERNATIONAL PURCHASES

CANADA

Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items.You do not have to pay the GST on the following goods that are imported into Canada by mail:

• goods worth CAN$20 or less; and
• gifts from family members or friends who live abroad when the worth is CAN$60 or less.

The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST.

 

-More information here: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html 

General International Shipping Policy

Mia Secret is proud to offer international shipping to customers worldwide. Please note the following important details regarding international orders:

• Processing & Shipping Time: Orders are typically processed within 2 business days. Once shipped, delivery times vary depending on the destination, customs processing, and the selected shipping method.

• Shipping Delays: While we strive to ensure timely delivery, Mia Secret has no control over delays caused by third-party carriers, customs inspections, or unforeseen circumstances. In rare cases, international shipments may take more than 30 days to arrive.

• Customs & Duties: Customers are responsible for any customs fees, taxes, or import duties required by their country. Mia Secret is not responsible for delays or additional charges due to customs processing.

• Tracking Information: Once your order ships, you will receive a tracking number to monitor its progress. However, tracking availability may vary by carrier and destination.

• Lost or Stuck Shipments: If your package has not arrived within the expected timeframe, we recommend checking with your local postal service or customs office. If additional assistance is needed, please contact our customer support team at [contact email].

By placing an international order, you agree to these shipping terms. We appreciate your understanding and patience.