Mia Secret Authorized Retailer Return Policy

Effective Date: September 27, 2026

1. Scope

This policy applies to:

1. Return and credit claims submitted by Mia Secret Authorized Retailers to Mia Secret; and
2. Returns requested by customers who purchased Mia Secret products from an Authorized Retailer.

This policy does not apply to products purchased directly from miasecret.com. Direct purchases are governed by the Mia Secret Direct Purchase Refund Policy.

This policy supplements, and is incorporated by reference into, the Mia Secret Authorized Retailer Terms & Conditions (the “Terms”). In the event of any conflict between this policy and the Terms, the Terms control, and where a retailer’s or distributor’s purchase and sale of Mia Secret products is governed by a separately executed written agreement with Mia Secret, that agreement controls over this policy to the extent of any conflict.

2. Returns and Claims From Authorized Retailers to Mia Secret

Mia Secret will accept a return or consider a credit request from an Authorized Retailer only when:

• The product was damaged before it was delivered to the shipping carrier, excluding damage occurring during transit, or the product has a factory defect; and
• The Authorized Retailer inspected the merchandise and submitted its claim to Mia Secret within ten (10) calendar days after receiving the merchandise.

The Authorized Retailer’s inspection must include verification of product quantities, product condition, packaging, and any visible damage or defects. 

Claims must include:

• The applicable invoice or order number;
• The product name or item number;
• The quantity affected; and
• Photographs or other evidence reasonably requested by Mia Secret.

Claims submitted more than ten (10) calendar days after the retailer received the merchandise may be denied. This deadline applies to damage or defects present and reasonably discoverable when the Authorized Retailer receives and inspects the merchandise. Factory defects later reported by a retail customer will be handled under Section 5 of this policy.

3. Shipping Terms and Transit Damage

All orders are shipped FOB Origin. The Authorized Retailer assumes the risk of loss or damage once the merchandise is delivered to the shipping carrier.

Mia Secret is not responsible for merchandise lost, stolen, or damaged during transit. The Authorized Retailer is responsible for filing any applicable claim directly with the shipping carrier.

All returns to Mia Secret require prior authorization. Products returned without authorization may be refused.

Consistent with the Terms, Mia Secret will bear or reimburse the reasonable return shipping costs for approved returns of verified damaged or factory-defective products. All other shipping, handling, insurance, and transportation expenses associated with returns are the responsibility of the Authorized Retailer.

After receiving and inspecting an authorized return, Mia Secret may, at its discretion:

• Replace the affected product; or
• Issue a credit to the Authorized Retailer’s account to be applied toward a future order, or refund the purchase price paid by the Authorized Retailer for the affected product.

Except for approved claims involving qualifying damage or a factory defect, Mia Secret does not accept returns of unsold, overstocked, discontinued, or slow-moving merchandise.

4. Returns From Retail Customers

The Authorized Retailer is the seller of record and is responsible for receiving, reviewing, and processing all return, refund, and exchange requests from customers who purchased Mia Secret products from that retailer.

At a minimum, Authorized Retailers must offer a refund or exchange for an eligible return requested within fifteen (15) calendar days after the purchase date when:

• The product has a factory defect;
• The Authorized Retailer sent the wrong product in an online or shipped order; or
• The product is unused, remains in its original packaging, and is in a condition that allows it to be restocked and resold.

The fifteen-day return period is a minimum standard established by Mia Secret. An Authorized Retailer may offer customers a longer return period or a return policy that is more favorable than these minimum requirements. When a retailer advertises or adopts a longer return period, the retailer must honor that policy.

The Authorized Retailer may require the customer to provide reasonable proof of purchase.

If a product is used, is not returned in its original packaging, or cannot be restocked, the Authorized Retailer may:

• Charge a restocking fee of up to fifty percent (50%) of the product’s purchase price; or
• Refuse the return request entirely.

A restocking fee may not be charged, and a return may not be refused solely because the product was opened or used, when the product has a verified factory defect or the Authorized Retailer sent the wrong product.

The Authorized Retailer must not direct its customer to Mia Secret to obtain a refund or exchange. The Authorized Retailer must first provide the appropriate resolution directly to its customer.

5. Factory-Defect Credits From Consumer Returns

When a retail customer returns a product because of an alleged factory defect, the Authorized Retailer must first process the customer’s refund or exchange in accordance with this policy.

The Authorized Retailer may then submit the product and supporting information to Mia Secret for evaluation. The claim must include:

• Proof of the customer’s purchase from the Authorized Retailer;
• A description of the reported factory defect;
• Photographs or other supporting evidence; and
• The defective product itself, if requested by Mia Secret.

The Authorized Retailer is responsible for all shipping costs associated with sending the product to Mia Secret for inspection. If Mia Secret confirms a qualifying factory defect, Mia Secret will reimburse or credit the Authorized Retailer’s reasonable shipping costs for the affected product.

Mia Secret will inspect or evaluate the product and determine whether it has a qualifying factory defect. If Mia Secret confirms the factory defect, Mia Secret will determine the amount of any credit payable to the Authorized Retailer. The amount of any approved credit will not exceed the wholesale price paid by the Authorized Retailer for the affected product. Approved credits will be applied to the retailer’s account and may be used toward the retailer’s next order.

Mia Secret may deny a credit when the product’s condition resulted from:

• Misuse or improper application;
• Improper handling or storage;
• Normal wear;
• Accidental damage;
• Alteration, contamination, or tampering;
• Failure to follow product instructions; or
• Damage occurring after the product left Mia Secret’s control that is unrelated to a factory defect.

6. Customer Return Shipping

If an online or shipped customer receives a product with a verified factory defect or receives the wrong product, the Authorized Retailer must cover any reasonable return shipping costs when the customer is required to send the product back.

The customer must not be required to pay return shipping for a verified factory defect or an incorrect product sent by the Authorized Retailer.

For returns involving an unused and restockable product that is not defective and was correctly supplied, the Authorized Retailer may require the customer to pay the return shipping costs, provided that this condition was disclosed in the retailer’s return policy.

7. Marketplace Sales

When an Authorized Retailer sells Mia Secret products through Amazon, Walmart, TikTok Shop, or another third-party marketplace pursuant to a written authorization granted under the Terms or a separately executed written agreement with Mia Secret, the retailer must also comply with the marketplace’s applicable return and refund requirements.

If a marketplace requires a longer return period or provides the customer with additional return rights, the Authorized Retailer must follow the marketplace’s requirements.

8. Policy Disclosure and Legal Compliance

Authorized Retailers must clearly disclose their return policy to customers before purchase and wherever required by applicable law.

The disclosed policy must clearly explain:

• The applicable return period;
• The types of products eligible for return;
• Whether a refund, exchange, or store credit will be provided;
• Any applicable restocking fee;
• Any original-packaging or proof-of-purchase requirements; and
• Who is responsible for return shipping.

An Authorized Retailer may offer a return policy that is more favorable to customers than these minimum requirements.

Nothing in this policy limits any consumer right or remedy that cannot legally be waived. Authorized Retailers remain independently responsible for complying with all laws and marketplace requirements applicable to their locations, sales channels, and customers.